Chichen Itza Tour from Playa del Carmen

1.- How can I pay for the Chichen Itza tour?

If your group has fewer than 5 people, the most convenient way is to pay the full amount in cash when the transportation picks you up. For groups of more than 5 people, we require a deposit to secure your spots. You can also pay for the reservation directly on our website or through a secure payment link

2.- Do you accept credit cards for payment?

Yes, you can use your credit card. However, keep in mind that we apply a bank commission charge (generally 4-5%), and we only accept payments with Visa or MasterCard cards

3.- Is it possible to use a credit or debit card, and do you accept all brands (Visa, MasterCard, Amex)?

We accept Visa and MasterCard, but unfortunately not American Express. Consider that there is a 4-5% charge for bank commissions. If you prefer to avoid that commission and your group is less than 5 people, you can pay for the excursion in cash on the day of departure from Playa del Carmen

4.- Can I pay the total cost in cash when you pick me up?

Yes, but this option is limited to groups of 4 people or less. If there are more than 4, you must pay a deposit to confirm your attendance and reserve your spots

5.- Is the price I see on the website the final price, or are there any extra charges (taxes, fees)?

The price is almost all-inclusive! We've covered the main things: the entrance and taxes for Chichen Itza, transportation, food, the cenote visit, and the brief tour of Valladolid. The only things not included are drinks during the meal or the use of life vests at the cenote (if you decide to swim). As you can see, we are totally transparent: you won't find hidden charges, all costs are detailed

6.- What is the cost of the tour for adults?

To find out the updated price, please click and check this link

7.- How much is the entrance to Chichen Itza for children, and what is the age range considered a minor?

Children are considered to be between 3 and 9 years old. To see the updated prices for minors for the tour, click this link: Kids prices

8.- Do you offer special prices for seniors, residents, people with disabilities, travel agents, or locals in Playa del Carmen?

Discounts depend on the date and the size of the group. If you're traveling in the low season, we can try to get a special price. Send us a message via WhatsApp to analyze your specific case, and we'll offer you an attractive proposal

9.- Do you offer discounts or promotions for booking the tour way in advance?

Due to operational reasons, we don't accept reservations more than a month in advance. We suggest booking within the last month before your trip. If you're looking for a discount, we can look at your case: if it's a large group or if you're traveling in the low season, it might be possible to offer you something. Keep in mind that the current price is already a promotion. We invite you to compare our quality and price we are the best option for visiting Chichen Itza from Playa del Carmen!

10.- Is there a possibility to pay a deposit and pay the rest later?

Yes, you can pay a portion in advance (deposit) and settle the remaining balance on the same day of the excursion. Plus, if your group is 4 people or less, you can opt for the option to pay the full amount in cash on the day of the tour, which is ideal

11.- If I decide to settle the pending balance in cash on the day of the tour, can I use foreign currency (dollars, euros) or is only Mexican peso accepted in Playa del Carmen?

We accept three types of currencies for cash payment:

• Mexican Pesos
• U.S. Dollars
• Euros

12.- What exactly does the "federal fee/government tax" refer to, and can I pay it with a card?

It's about the taxes that the state and federal governments impose for access to Chichen Itza. The good news is that those charges are already included in the price of your excursion! You don't have to worry about managing them, we take care of it for you

13.- Is there any extra charge for using a credit card when paying for the tour?

Yes, generally a surcharge of 4% to 5% is charged for bank commissions, and we only accept Visa or MasterCard. If you prefer to avoid this commission and your group is 4 people or less, the best option is to pay in cash

14.- If the price of the tour changes after I have booked, will the original cost of my tour be maintained?

Yes, we guarantee the price! This is the main reason why we only accept reservations less than a month in advance: once your reservation is made and confirmed, the price is automatically frozen

15.- Do you have promotions or special prices if we book several tours (combined packages)?

Usually, yes. We apply discounts starting from the second excursion. However, we ask that you send us a message, as each case is analyzed individually

16.- If I pay in cash with foreign currency (dollars, euros) for the tour, is the exchange rate favorable, or is a fixed rate used?

We have already established rates in pesos, dollars, or euros. Although we are not based on the exchange rate of the currency market, our prices are within an appropriate range, resulting in an equivalent price in any of the currencies

1.- Regarding the Chichen Itza excursion can infants attend?

Yes, we offer 2 alternatives:

• Minors aged between 3 and 9 years get a reduced rate and are guaranteed a place to sit
• Children under 3 years old are classified as infants and are exempt from payment, although they are not assigned a seat, as they are expected to travel on their parent's laps

2.- Is there any age limit or physical impediment to joining the excursion?

It's essential to be able to walk, even at a calm pace. There's no strict age limit, but consider that it's a 12 to 13 hour trip, so the capacity to endure a full-day activity is required. For specific health conditions, please send a message. Depending on your physical state, each situation will be evaluated individually

3.- If a member of my group uses a wheelchair, can they take the excursion?

Yes, it's possible, as long as they have someone to assist them with the wheelchair and can get on and off the bus by themselves, in addition to the chair needing to be foldable. Please contact us to provide more details about their physical situation, as each case will be evaluated individually

4.- What are the strict rules within the archaeological site (touching constructions, walking off the paths, etc.)?

It's absolutely forbidden to touch the structures or climb the central pyramid. Additionally, you must avoid walking off the marked paths; remember that you are in a jungle area and could easily get lost. It is preferable to always stay close to the groups and the buildings of interest

5.- Is the use of drones or professional filming equipment authorized inside Chichen Itza?

Unfortunately, no. A specific authorization from INAH (National Institute of Anthropology and History) is required. Without it, they will prohibit you from using those devices. I must be completely honest: the security personnel who regulate Chichen Itza are not known for being very friendly or understanding

6.- Are there limitations regarding the type of sunscreen or insect repellent that can be applied, especially in the cenote?

The use of any chemical substance that could harm the purity of the cenote's water is prohibited, including cosmetics, lotions, sunscreens, and repellents. Before entering the cenote, a shower is mandatory to eliminate any chemicals from your body that could affect both the water's clarity and the fauna and flora living in the cenote

7.- I don't know how to swim. Can I enter the cenote?

Yes, but if you're going into a cenote, you must rent a life vest they are mandatory

8.- Is the use of a life vest mandatory to swim in the cenote?

Yes, renting a life vest is mandatory if you are going to swim in the cenote

9.- Are pets or service animals allowed into the archaeological zone or on the bus?

Unfortunately, no. You cannot enter the Chichen Itza archaeological zone with pets or animals, and they are very strict about that

10.- Is there an inventory of items or belongings that are strictly prohibited inside the archaeological site?

Yes, access is prohibited with the following items:

Professional and aerial filming devices

• Photographic supports (tripods), monopods, and selfie sticks (though the selfie stick may be allowed on certain occasions, the tripod and professional equipment are restricted)
• Drones
• Video cameras, professional-use cameras (DSLR, mirrorless, etc.) or professional photography accessories (unless an express authorization from the National Institute of Anthropology and History - INAH is held, which commonly involves paying a fee)
• Microphones

Weapons

• Weapons and Risky Elements
• Weapons of any kind
• Sharp objects (knives, pocketknives, scissors, etc.)

Food and Drinks (with exceptions)

• Food and edibles in general (to prevent the generation of waste and safeguard wildlife)
• Metal and glass containers (only water or liquids in plastic bottles are allowed)

Other Goods

• Flags, banners, or similar items
• Items for commercial sale or promotion purposes
• Large bags or hand luggage
• Clothing considered inappropriate (though the application of the rule is at the discretion, respectful attire is recommended due to the cultural and historical nature of the place)

11.- If I bring a selfie stick or a small tripod, is it allowed to use it inside the Chichen Itza site?

The selfie stick is authorized, but it's very probable that the tripod is not

12.- Is there any limitation on the type of shoes that should be worn in the archaeological area?

Although there are no strict prohibitions, it is strongly advised to wear athletic shoes or any type of comfortable shoe. The use of high-heeled shoes is not recommended

13.- What are the consequences if a tourist ignores any of the limitations or regulations during the trip?

Initially, you will be given a warning. If you persist in not complying with the Chichen Itza regulations, the authorities will be contacted, and you will be removed from the archaeological site

14.- Should we be aware of any current health limitation or safety protocol?

Currently, no restrictions of this kind are in place. However, if you prefer to wear a face mask, you can do so without inconvenience; it is a completely personal choice

15.- Can pregnant women participate, and are there any particular restrictions for them?

If you are less than six months pregnant, you can take the trip. If the pregnancy is over six months, the activity is not advisable

16.- Is the Chichen Itza archaeological zone appropriate for young children or for individuals with movement difficulties?

Small children can attend, and the most recommended thing is to bring a stroller or buggy

In the case of people with reduced mobility, each situation must be evaluated individually. Please send a message specifying the type of movement limitation you have, so we can give you an adequate answer

17.- What's the level of effort required for the walk?

The walk is done at a moderate or semi-slow pace. If you are able to walk, it is practically certain that you will be able to complete the activity without any difficulty

1.- What's the procedure to make a reservation?

The quickest method to book is by sending a message via WhatsApp, although you also have the option to do it directly through our website

2.- Will I be given any type of voucher or booking confirmation? Is it mandatory to print it, or is showing it on my phone sufficient?

Yes. Once your reservation has been completed and registered in our systems, we will send you a PDF file as proof of your service confirmation

3.- What are the customer service hours?

• Monday to Friday: from 07:00 in the morning to 10:00 at night
• Saturdays and Sundays: from 07:00 in the morning to 08:00 at night

4.- Is it necessary to book beforehand?

It's highly recommended to secure your spot at least one day in advance so we can organize all the necessary preparations. However, we also admit last-minute reservations, although these depend on our current availability, especially if the visit coincides with high season

5.- Is it possible to give or transfer my ticket to another individual?

Yes, but you need to notify us so we can make the relevant modifications and send all the detailed information to the new holder

6.- If I need to modify the day of my tour, how much time before do I need to communicate it, and does any fee apply for said change?

You have the possibility to make changes by notifying us with a minimum of one day in advance. There will be no surcharges for these modifications, as long as they are made at least 24 hours before the original date

7.- If I feel unwell or sick, do I have the option to cancel?

Yes, you can cancel with at least one day's notice. If you start feeling bad the day before, the recommendation is to cancel the reservation and notify us as soon as possible

8.- What are the rules for cancellation, and up until when can I cancel to receive a full refund of the payment?

It's possible to cancel up to 24 hours before the start of the service. If you made a payment, a full refund will be guaranteed. However, no modifications or cancellations will be accepted with less than one day (24 hours) notice. Send us a message, and we will gladly evaluate your situation to find the best way to assist you

9.- In case of rain, is it possible to cancel the reservation or change the date of the visit?

Yes, the most advisable thing is to check the meteorological forecast. If it's not favorable and you have the possibility of attending another day, you can reschedule the date, as long as you do it with at least 24 hours of anticipation

10.- What's the maximum and minimum deadline to formalize my reservation?

The period to make your reservation ranges from one month before the date of the excursion until one day before it

11.- Can I secure my spot just the day before, or is it advisable to book with a longer time frame?

If you book one day in advance, it is unlikely that there will be availability issues. However, if it is high season, it is recommended to book with a minimum of two days to secure your spot

12.- What are the implications if I must cancel my reservation with less than one day's notice or if I do not attend the tour (no-show)?

In case of a no-show or cancellation with less than 24 hour's notice, no type of refund will be made. Nonetheless, we invite you to send us a message so we can review your particular situation

1.- Could you tell me the name of the cenote that will be visited specifically?

We ask you to send a message to confirm the cenote that is currently included in the itinerary. Although, generally, the cenote we visit is known as Nool-Ha

2.- For the cenote visited on the tour, is equipment like life vests, towels, or snorkel gear provided or offered for rent?

Yes, life vests and lockers are available for rent. However, unfortunately, there is no towel or snorkel gear rental service. Therefore, for the towel, you must bring your own

3.- Is it allowed to jump into the water from the elevated areas of the cenote?

Yes, there is a small designated platform from where jumping is allowed

4.- For the cenote visited on the tour, are lockers available so I can safely store my valuables?

Yes, we offer lockers for rent. Although the usual practice among visitors is to leave their belongings on the bus, the choice of where to store your items is entirely personal

5.- For the cenote visited on the tour, what is the approximate water temperature?

The water temperature is around 15 to 20 degrees Celsius. Since it is underground water, it may feel a bit cool during the first four minutes, but your body quickly acclimates

6.- Are there restrooms, changing areas, and showers at the cenote facilities?

Yes, the cenote facilities include restrooms, changing rooms, and showers available to visitors

7.- Is it an essential requirement to take a shower before entering the cenote, and what is the reason for this measure?

Yes, showering is mandatory to remove any body impurity that could negatively impact the sensitive flora and fauna ecosystem of the cenote. For this reason, it's suggested to avoid entering the water with makeup, creams, lotions, repellents, or any other product that compromises the water's visibility and the ecological balance of the place

8.- In case I prefer not to swim, is it possible to go down to the cenote area and stay there?

Yes. Swimming is not a requirement, although the experience is very pleasant and unique. However, you are not obliged to swim and can stay outside the cenote, where you will also have the opportunity to take photographs

9.- Is it allowed to use cameras (either photo or action cameras) both inside and underwater in the cenote?

Yes, it's allowed. However, keep in mind that, as it is a very deep cenote, visibility is limited. Consider that, if your camera falls, it will be practically impossible to recover it. Please take extreme precautions

10.- What is the classification of the cenote included in the excursion: open, semi-open, or closed cavern?

The cenote visited is the open type, characterized by having completely vertical walls

1.- Regarding the visit to Valladolid, is it a guided walk or free time for me to explore individually?

It's free time for you to use as you wish. You choose which places you want to visit, such as the central park or the church, and you can also take the opportunity to buy something to eat for the return trip or a souvenir

2.- What's the estimated duration assigned for the stop in the city of Valladolid?

The stipulated time is around 30 minutes. However, we recommend you check with your guide to get the most accurate and updated information

3.- Considering the little time we will have in Valladolid, what sites or points of interest do you suggest visiting?

The most outstanding places for a brief visit are:

• The central (or main) park
• The local church
• The tourist pedestrian walkways

4.- Will a moment be offered to purchase souvenirs or typical crafts in Valladolid during the stop time?

Absolutely! It's an excellent opportunity to make those purchases

5.- Is there a possibility of using the stop time in Valladolid to consume food, or is it just a brief point of interest?

Yes, it is possible. However, you will have to opt for a fast meal or acquire something to eat during the transfer back to Playa del Carmen